Last updated: September 2, 2026
This Shipping Policy explains how orders placed through the official Orven Watches online store are processed, shipped and delivered.
Orven Watches is operated by THORNBURG DATA TECHNOLOGIES LLC.
For shipping-related questions, contact us at:
Email: support@contactorven.com
Orven Watches currently ships to eligible destinations in:
The United States;
Europe.
Available destinations are shown during checkout. If a country, region or postal code cannot be selected or accepted at checkout, we are currently unable to ship there.
Shipping availability may vary by product, carrier, destination, customs requirements or operational capacity. We may update the destinations we serve at any time.
Orders are processed on business days. Business days are Monday through Friday, excluding public holidays observed by our fulfillment partners or shipping carriers.
After an order is placed, an order confirmation will be sent to the email address provided during checkout. Orders may be subject to payment verification, address verification, inventory confirmation or fraud-prevention review before shipment.
Additional processing time may be required when:
Payment information requires verification;
The shipping address is incomplete or unclear;
The order contains incorrect customer information;
A product becomes temporarily unavailable;
Additional information is required from the customer;
Order volume is unusually high.
We will contact you when action is required to continue processing your order.
Our current estimated delivery timeframe is:
12 to 19 business days
Unless a different timeframe is displayed during checkout or stated in your order confirmation, this estimate begins on the date the order is confirmed and includes normal order processing and transit time.
Business days do not include Saturdays, Sundays or public holidays. Delivery estimates are provided in good faith and are not guaranteed arrival dates. However, this does not affect any agreed delivery deadline or mandatory delivery right under applicable law.
If you need an order by a specific date, contact us before purchasing. A required delivery date is accepted only if we confirm it in writing.
Shipping charges, when applicable, are calculated and displayed during checkout before payment is completed.
The amount may vary depending on:
Delivery destination;
Order value;
Shipping method;
Package size or weight;
Available carrier services;
Promotional shipping offers.
You will have an opportunity to review the applicable shipping charge before completing your order.
International orders may be subject to import duties, customs charges, value-added tax, local sales or consumption taxes, customs-processing fees, or carrier brokerage and handling fees.
Depending on the destination and checkout configuration, these charges may either:
Be collected during checkout; or
Be charged by the carrier or local authorities before or upon delivery.
Checkout will indicate whether duties and import taxes are included in the amount charged by Orven Watches. When they are not collected at checkout, you may be responsible for paying them directly to the carrier or relevant authority, where permitted by law.
Orven Watches does not control customs assessments or the amounts charged by local authorities. We will not add undisclosed shipping charges after an order is placed.
International shipments may be inspected or held by customs authorities. Customs-processing times vary by destination and are outside our direct control.
You are responsible for providing any identification, documentation or payment legitimately requested by local customs authorities or the delivery carrier. Failure to respond to a customs request may result in a delay, refusal of delivery or return of the package.
When tracking is available, tracking information will be sent to the email address provided during checkout.
Tracking information may take several business days to become active after the shipping notification is issued. International shipments may be handled by more than one carrier, and tracking updates may temporarily pause while a package is transferred between carriers or processed by customs.
A temporary lack of tracking updates does not necessarily mean that a package has been lost.
You are responsible for providing a complete and accurate delivery address. Before completing an order, please verify:
Recipient's full name;
Street address;
Apartment, suite or unit number;
City;
State, province or region;
Postal or ZIP code;
Country;
Telephone number;
Email address.
Orven Watches is not responsible for delivery problems caused solely by incorrect, incomplete or outdated information entered by the customer, except where applicable law requires otherwise.
To request an address correction, contact us immediately at support@contactorven.com and include your order number and complete corrected address.
We will attempt to update the address before shipment, but changes cannot be guaranteed once processing or fulfillment has begun. Once an order has been handed to the carrier, we may be unable to change or redirect the delivery address.
Any carrier fee resulting from a customer-requested correction or redirection may be the customer's responsibility, where permitted by law.
To request a change or cancellation, contact us as soon as possible at support@contactorven.com and include your order number and requested change.
We will attempt to accommodate the request, but we cannot guarantee that an order can be changed or stopped after processing or fulfillment has begun.
If the shipment can no longer be stopped, you may need to receive it and follow the applicable return procedure. This does not limit any statutory cancellation or withdrawal right described in our Return and Refund Policy or provided by applicable law.
Shipping or delivery may occasionally take longer than estimated because of circumstances such as:
Customs inspections or import processing;
Carrier disruptions;
Severe weather or natural disasters;
Public holidays;
Transportation interruptions;
Incorrect or incomplete addresses;
Local delivery restrictions;
High seasonal order volume;
Security or fraud-prevention reviews;
Government actions or other events affecting international transportation.
If we learn that we cannot ship an order within a promised or advertised timeframe, we will provide any notice and options required by applicable law. These may include the choice to accept a revised timeframe or cancel the affected order for a prompt refund.
If an agreed delivery deadline is missed, you may also have additional rights under the consumer law that applies where you live.
Please contact us if tracking has not updated for an extended period or the estimated delivery timeframe has passed.
Email support@contactorven.com and include:
Your full name;
Order number;
Delivery address;
Tracking number, when available;
A description of the issue.
We may contact the carrier and open a delivery investigation. Carrier investigations may require additional time.
When a package is confirmed lost before delivery, we will provide an appropriate resolution, which may include a replacement, subject to availability, or a refund of the affected order. Nothing in this section transfers to the customer a risk of loss that must legally remain with the seller until delivery.
If tracking indicates that your order was delivered but you cannot locate it:
Confirm that the shipping address on the order is correct;
Check entrances, mailrooms and secure delivery locations;
Ask household members or building staff;
Check with nearby neighbours;
Contact the delivery carrier;
Contact Orven Watches if the package remains missing.
Please report the issue promptly so that a carrier investigation can be requested when available.
A delivered tracking status will be considered together with all available order, carrier and delivery information. It does not override any mandatory consumer right or our responsibility to provide proof of delivery where required by law.
Inspect your order as soon as reasonably possible after delivery. If a product or shipping package arrives damaged, defective, incomplete or incorrect, contact us promptly at support@contactorven.com.
Please provide, when available:
Your order number;
Photographs of the external package;
A photograph of the shipping label;
Photographs or video of the affected product;
A description of the problem;
Information about any missing components.
Keep the shipping package and affected product until we review the claim and provide instructions, when reasonably possible.
These claims will be handled in accordance with our Return and Refund Policy and applicable consumer law. Failure to provide a photograph does not remove any mandatory legal right where other proof is available.
Orders containing multiple products may occasionally be delivered in separate packages.
When an order is divided into multiple shipments:
Each package may have a different tracking number;
Packages may arrive on different dates;
A shipping confirmation may be sent for each shipment.
Receiving only part of an order does not necessarily mean that the remaining products are missing.
A shipment may be returned to the sender when:
The customer refuses delivery;
Import duties or taxes that were properly disclosed are not paid;
The package is not collected;
The address is incorrect or incomplete;
The carrier cannot contact the recipient;
Delivery attempts are unsuccessful.
If an order is returned, we will contact you after the returned package is received and inspected. You may request reshipment, subject to product availability and confirmation of the delivery address.
Where permitted by law and where the return was caused by the customer's refusal or failure to collect the shipment, reasonable original shipping, return transportation, customs or carrier fees may be deducted from a refund or charged before reshipment.
These deductions do not apply when the delivery failure was caused by an error attributable to Orven Watches or when applicable consumer law requires a different result. We will not automatically reship a returned order without confirming the delivery information with you.
Orders sent to offices, hotels, reception desks, mailrooms, parcel lockers, shared buildings or similar locations may be treated as delivered when they are received at the stated address by you or by a person or facility you authorized to receive them, to the extent permitted by law.
You are responsible for ensuring that the selected location can safely receive and store the package after authorized delivery.
You may use a freight forwarder or reshipping service at your discretion.
Our delivery obligation applies to the address entered during checkout. To the extent permitted by law, Orven Watches is not responsible for loss, damage, delay or mishandling that occurs after the order has been properly delivered to a freight forwarder, reshipping service or other third-party intermediary selected by you.
Risk of loss or damage passes as provided by applicable law.
Where consumer law requires, Orven Watches remains responsible for the product until it is physically received by you or by a person you designated to receive it. If you independently appoint a carrier that was not offered by us, risk may pass at a different time where applicable law allows.
We are not responsible for delays caused by events outside our reasonable control, including natural disasters, severe weather, strikes, transportation restrictions, government actions, customs interruptions, public health events, civil disturbances or major carrier disruptions.
We will take reasonable steps to reduce the effect of such events and resume performance when reasonably possible. This section does not limit any mandatory consumer right or remedy available under applicable law.
Shipping-related returns, refunds and statutory withdrawal rights are governed by our Return and Refund Policy.
Contact us before returning a product. Do not send products to the company address shown below unless our customer support team has provided written return authorization and the correct return instructions.
We may update this Shipping Policy to reflect changes in shipping destinations, carrier availability, delivery estimates, customs procedures, fulfillment operations or legal requirements.
The updated version will be posted on our website with a revised “Last updated” date. The policy applicable to an order will generally be the version displayed when the order was placed, except where a later change is required by law or gives the customer greater protection.
For shipping, tracking or delivery questions, contact:
Orven Watches
Operated by: THORNBURG DATA TECHNOLOGIES LLC
Website: https://orvenwatches.com/
Email: support@contactorven.com
Principal business address:
400 East High Street
Louisville, KY 40204
United States
This address is provided for business correspondence. Products must not be returned to this address unless our customer support team provides written authorization and return instructions.
At ORVEN, we believe the right timepiece does more than complete a look. It carries intention, reflects character and becomes part of the moments you choose to remember.
Our collection is created for those who appreciate enduring design, considered details and confidence without excess. From your first question to the arrival of your order, our team provides attentive, clear and personal support.
Timepieces selected to express presence, individuality and timeless style.
A focus on balanced proportions, refined finishes and versatile design.
Clear and attentive assistance before, during and after your purchase.
