Last updated: September 2, 2026
These Terms of Service (“Terms”) govern your access to and use of the Orven Watches website, online store, products, services and related features.
The Orven Watches online store is operated by THORNBURG DATA TECHNOLOGIES LLC, doing business as Orven Watches. Throughout these Terms, the words “Orven Watches,” “we,” “us” and “our” refer to THORNBURG DATA TECHNOLOGIES LLC.
By visiting our website, placing an order, creating an account, submitting information or otherwise using our services, you agree to these Terms, our Privacy Policy, Return and Refund Policy, Shipping Policy and any other policies referenced on our website.
If you do not agree to these Terms, you should not use our website or purchase products from us.
Brand: Orven Watches
Legal operator: THORNBURG DATA TECHNOLOGIES LLC
Website: https://orvenwatches.com/
Email: support@contactorven.com
Principal business address:
400 East High Street
Louisville, KY 40204
United States
This address is provided for business correspondence. Products must not be returned to this address unless our customer service team provides written authorization and return instructions.
You must be at least the age of legal majority in your country, state or region to enter into a binding purchase agreement.
If you are under the applicable age of majority, you may use our website only with the involvement and authorization of a parent or legal guardian.
By placing an order, you represent that:
The information you provide is accurate and complete;
You are legally authorized to use the selected payment method;
You are purchasing for lawful personal or permitted business purposes;
You are legally capable of entering into a binding agreement.
You may use our website only for lawful purposes.
You must not:
Use the website for fraudulent or unlawful activity;
Submit false account, billing, payment or delivery information;
Attempt to gain unauthorized access to the website or another customer’s account;
Introduce malware, viruses or harmful code;
Interfere with the website’s security or normal operation;
Collect customer or website data through unauthorized scraping or automated tools;
Copy, reproduce or commercially exploit website content without permission;
Use Orven Watches intellectual property in a misleading, unauthorized or infringing manner;
Place orders for resale when resale has not been authorized by us;
Circumvent purchase limits or fraud-prevention measures.
We may suspend or restrict access when we reasonably believe these Terms, applicable law or the rights of another person have been violated.
We make reasonable efforts to present our products accurately, including their design, colour, finish, proportions and visible features.
However:
Screen settings may affect how colours appear;
Product photographs may appear at a different scale depending on the device;
Reflections and lighting may affect the appearance of polished or textured surfaces;
Packaging may change without materially changing the purchased product;
Minor visual differences may occur between production batches where they do not materially alter the product.
Only technical specifications expressly confirmed on the applicable product page form part of the product description.
Visual appearance must not be interpreted as confirmation of an unlisted material, movement, crystal type, water-resistance rating, country of manufacture or other technical specification.
We reserve the right to correct inaccurate product information, typographical errors and other mistakes.
All products are subject to availability.
Displaying a product on our website does not guarantee that it will remain available until checkout is completed and the order is accepted.
We may:
Limit quantities available per customer, address or payment method;
Restrict sales to certain geographic regions;
Discontinue products or variations;
Cancel orders affected by inventory errors;
Refuse orders that appear fraudulent, unauthorized or intended for prohibited resale.
When we cancel a paid order before shipment, we will refund the applicable amount to the original payment method.
Product prices are displayed in the currency selected or shown on the website.
The final price presented at checkout may include:
Product price;
Applicable discounts;
Shipping charges;
Taxes collected by us;
Other charges clearly disclosed before payment.
Currency conversion rates may be determined by Shopify, a payment provider, a bank or a card issuer. Your financial institution may charge separate conversion or international transaction fees that are not collected by Orven Watches.
We may change prices at any time. Price changes do not normally affect orders that have already been accepted, except in cases of an obvious pricing error or where required by law.
Although we make reasonable efforts to ensure accuracy, the website may occasionally contain:
Incorrect prices;
Incorrect discounts;
Product description errors;
Inventory errors;
Incorrect images;
Technical or typographical mistakes.
If an obvious error affects your order, we may contact you to:
Confirm the order at the correct price or with corrected information; or
Cancel the affected item and issue a refund.
We will not charge an increased price without your authorization.
Promotional offers may be subject to separate conditions, including:
Start and end dates;
Eligible products;
Minimum purchase values;
Regional restrictions;
Customer eligibility;
Usage limits;
Excluded products;
Incompatibility with other discounts.
Unless expressly stated otherwise:
Discount codes cannot be combined;
Discounts have no cash value;
Discounts cannot be applied retroactively;
Promotional prices may end without notice after the stated promotional period;
A cancelled or returned order does not guarantee restoration of a single-use code.
Promotions must not be manipulated through multiple accounts, false identities or other attempts to avoid restrictions.
Submitting an order is an offer to purchase the selected products under these Terms.
An automated order confirmation acknowledges that we received your order. It does not necessarily mean that the order has been finally accepted.
An order is normally accepted when:
Payment is approved;
The order passes applicable verification;
We confirm fulfillment or shipment.
We may request additional information to verify an order, including confirmation of identity, billing information or payment authorization.
We may reject or cancel an order for reasonable grounds, including:
Payment failure;
Suspected fraud;
Incorrect pricing;
Inventory unavailability;
Shipping restrictions;
Violation of purchase limits;
Inability to verify information;
Legal or regulatory restrictions.
If a cancelled order has already been charged, the applicable payment will be refunded.
You agree to provide current, complete and accurate billing and payment information.
Available payment methods are displayed at checkout and may vary according to location, currency or device.
Payments may be processed by Shopify and independent payment providers. Orven Watches may receive limited transaction information but does not intentionally store complete payment card numbers on its own systems.
Your payment provider may:
Perform fraud screening;
Request additional authentication;
Place a temporary authorization hold;
Decline the payment;
Charge currency conversion or international transaction fees.
We are not responsible for fees charged independently by your bank, card issuer or payment provider.
To request an order change or cancellation, contact:
Requests should be submitted as soon as possible.
We will attempt to assist, but we cannot guarantee that an order can be changed or cancelled once:
Processing has started;
The shipping label has been created;
The order has been transferred to a fulfillment provider;
The order has been dispatched.
If an order can no longer be cancelled, you may request a return after delivery in accordance with our Return and Refund Policy.
Orven Watches currently ships to eligible destinations in:
The United States;
Europe.
Availability may vary by country, territory, postal code, product or carrier.
A destination appearing in an address form does not guarantee that delivery is available. Final shipping eligibility is determined during checkout or order processing.
We may cancel and refund an order if we cannot legally or operationally deliver it to the address provided.
Shipping terms, estimated delivery timeframes, tracking information and related procedures are described in our Shipping Policy, which forms part of these Terms.
Delivery dates are estimates unless we expressly state that a date is guaranteed or applicable law provides otherwise. Delays may occur because of customs processing, carrier disruptions, severe weather, high demand, address problems or other circumstances outside our reasonable control.
You are responsible for providing a complete and accurate shipping address. Contact us immediately if you discover an error. We cannot guarantee that an address can be changed after fulfillment begins.
If we cannot ship within the timeframe promised to a United States customer, we will provide any legally required delay notice and the option to consent to the delay or cancel the affected order for a prompt refund.
Risk of loss or damage passes as provided by applicable law. Where consumer law requires, risk does not pass until the product is delivered to you or to a person you have designated to receive it.
Returns, refunds, exchanges and order cancellations are governed by our Return and Refund Policy, which forms part of these Terms.
Our voluntary return policy does not limit mandatory consumer rights. Customers in the European Union, European Economic Area or United Kingdom may have a statutory right to cancel or withdraw from eligible online purchases within 14 days after delivery, as described in our Return and Refund Policy and applicable law.
Products that are faulty, damaged, incorrect or not as described will be handled in accordance with applicable consumer protection law.
Before returning a product, contact support@contactorven.com and follow the authorized return instructions. The business address in these Terms is not a return address unless our customer service team confirms otherwise in writing.
Nothing in these Terms excludes, restricts or replaces any guarantee, warranty, remedy or other consumer right that cannot legally be excluded.
Depending on where you live, you may be entitled to repair, replacement, price reduction, cancellation or refund when a product is faulty, unsafe, not as described or otherwise non-conforming.
Consumers in the European Union generally receive a minimum two-year legal guarantee of conformity for goods, subject to applicable national law. Customers in the United Kingdom and other jurisdictions may have separate statutory remedies.
Any voluntary warranty offered on a product page is additional to, and does not replace, mandatory legal rights.
You are responsible for reading and following any instructions, warnings and care guidance supplied with a product or displayed on the relevant product page.
For watches and accessories:
Water resistance applies only when a specific rating is expressly stated;
Water-resistance ratings may be affected by age, impact, improper crown position, opened cases or unauthorized repairs;
A watch must not be treated as suitable for swimming, diving or high-pressure water exposure unless the applicable product information expressly confirms that use;
Batteries, straps, finishes and other wearable components may deteriorate through normal use;
Repairs, modifications or battery replacements performed by unauthorized parties may cause damage and may affect any voluntary warranty, where legally permitted.
Nothing in this section limits rights relating to products that were defective or not as described when supplied.
The website and its content, including text, product descriptions, graphics, logos, photographs, videos, icons, layouts, software and branding, are owned by or licensed to THORNBURG DATA TECHNOLOGIES LLC and are protected by applicable intellectual property laws.
We grant you a limited, revocable, non-exclusive and non-transferable permission to access and use the website for personal, lawful shopping purposes.
Without our written permission, you must not:
Reproduce, republish or commercially exploit website content;
Use our branding, images or product content in a misleading manner;
Remove copyright, trademark or ownership notices;
Create derivative works from protected website content;
Frame, mirror or systematically extract the website or its content;
Use our content to market counterfeit, unauthorized or competing products.
No right, title or interest is transferred to you except for the limited permission expressly stated in these Terms.
If you submit a review, photograph, video, comment, suggestion or other content, you confirm that:
You created it or have the right to submit it;
It reflects your genuine experience where presented as a customer review;
It is accurate to the best of your knowledge;
It does not infringe another person's intellectual property, privacy or other rights;
It is not unlawful, defamatory, threatening, deceptive, obscene or malicious;
It does not contain malware, unauthorized advertising or confidential information.
You retain ownership of your content. By submitting it to us, you grant THORNBURG DATA TECHNOLOGIES LLC a worldwide, non-exclusive, royalty-free license to host, reproduce, format, publish, display and use that content in connection with Orven Watches, our products and our marketing, subject to applicable law and our Privacy Policy.
We may moderate or remove user content when we reasonably believe it violates these Terms, the law or another person's rights. We will not suppress or misrepresent genuine reviews in a manner prohibited by law.
Our store may rely on or link to independent third parties, including Shopify, payment providers, shipping carriers, analytics services, advertising platforms and social media services.
Third parties may apply their own terms and privacy policies. We do not control independent third-party websites or services and are not responsible for their separate content, availability or practices, except to the extent responsibility cannot be excluded by law.
The inclusion of a link or integration does not necessarily mean that we endorse every statement, product or service offered by the third party.
If you voluntarily provide ideas, suggestions or other feedback about our store or products, you agree that we may use that feedback without restriction or compensation, provided that doing so does not violate applicable law or disclose personal information contrary to our Privacy Policy.
This section does not transfer ownership of photographs, reviews or other user content governed by Section 18.
We aim to keep our website accurate, secure and available, but we do not guarantee uninterrupted or error-free access.
The website may occasionally be unavailable because of maintenance, updates, technical failures, security incidents, internet disruptions or events outside our reasonable control.
To the maximum extent permitted by law, the website and its general content are provided on an “as available” basis. General website content is provided for informational purposes and should not be treated as professional, technical or legal advice.
This section does not exclude product descriptions, express promises, statutory guarantees or other obligations that form part of your purchase contract or cannot legally be excluded.
Nothing in these Terms excludes or limits liability for:
Fraud or fraudulent misrepresentation;
Willful misconduct;
Death or personal injury caused by negligence where liability cannot legally be limited;
Breach of mandatory consumer rights;
Any other liability that cannot be excluded or limited under applicable law.
Subject to those exceptions and to the maximum extent permitted by law, neither Orven Watches nor THORNBURG DATA TECHNOLOGIES LLC will be liable for indirect, incidental, special or consequential losses that were not reasonably foreseeable when the contract was formed.
For a claim directly related to a particular order, our total liability will not exceed the amount paid for the affected product or order, except where a different remedy or amount is required by law.
Nothing in this section limits your right to receive a refund, replacement, repair or other mandatory remedy where applicable.
To the extent permitted by law, you agree to be responsible for reasonable losses, liabilities and costs arising directly from:
Your unlawful use of the website;
Your material breach of these Terms;
Content you submit that infringes another person's rights;
Fraudulent activity conducted through your account or payment method with your authorization.
This section does not require a consumer to indemnify us for our own negligence, unlawful conduct or breach of these Terms, and it does not apply where prohibited by consumer law.
We are not responsible for delay or failure caused by events outside our reasonable control, including natural disasters, severe weather, war, civil unrest, government action, epidemics, labor disruptions, customs delays, carrier failures, power outages, internet outages or failures of essential suppliers.
We will take reasonable steps to reduce the effect of the event and resume performance when reasonably possible.
This section does not remove any right to cancel or obtain a refund when applicable law provides that remedy.
These Terms and non-consumer disputes arising from them are governed by the laws of the Commonwealth of Kentucky, United States, without regard to conflict-of-law principles.
If you are a consumer, this choice of law does not deprive you of mandatory protections provided by the law of your country, state or region of residence that cannot legally be waived.
Consumers in the European Union, European Economic Area or United Kingdom retain any right under applicable law to bring proceedings in the courts available to them in their place of residence.
If you have a concern, contact us first at support@contactorven.com so we can try to resolve it promptly.
Attempting an informal resolution does not prevent either party from seeking urgent relief, exercising a statutory right, submitting a complaint to a consumer protection authority or filing a claim before a legal deadline expires.
For disputes that are not subject to mandatory consumer jurisdiction rules, the state and federal courts located in Kentucky will have jurisdiction.
If any provision of these Terms is found invalid, unlawful or unenforceable, that provision will be enforced to the maximum extent permitted or removed to the minimum extent necessary. The remaining provisions will continue in effect.
If we do not immediately enforce a provision, that does not waive our right to enforce it later.
You may not transfer your rights or obligations under these Terms without our written consent.
We may transfer our rights or obligations as part of a merger, acquisition, reorganization, financing or sale of our business or assets, provided that the transfer does not reduce mandatory consumer rights.
These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy and any product-specific terms presented before purchase, form the agreement between you and us regarding your use of the store and your orders.
If a specific store policy conflicts with these Terms concerning its subject matter, the specific policy will control to the extent of that conflict, unless applicable law requires otherwise.
We may update these Terms to reflect changes to our business, website, services, providers or legal obligations. The updated version will be posted with a revised “Last updated” date.
Changes will apply prospectively unless applicable law permits or requires otherwise. The Terms applicable to an order will generally be those presented when the order was placed.
Questions about these Terms may be sent to:
Orven Watches
Operated by: THORNBURG DATA TECHNOLOGIES LLC
Website: https://orvenwatches.com/
Email: support@contactorven.com
Principal business address:
400 East High Street
Louisville, KY 40204
United States
This address is provided for business correspondence. Products must not be returned to this address unless our customer service team provides written authorization and return instructions.
At ORVEN, we believe the right timepiece does more than complete a look. It carries intention, reflects character and becomes part of the moments you choose to remember.
Our collection is created for those who appreciate enduring design, considered details and confidence without excess. From your first question to the arrival of your order, our team provides attentive, clear and personal support.
Timepieces selected to express presence, individuality and timeless style.
A focus on balanced proportions, refined finishes and versatile design.
Clear and attentive assistance before, during and after your purchase.
